Please notify your request for changes or cancellation directly to the Conference Secretariat. Each accommodation venue has its own cancellation policy from 30 days prior to arrival, ranging from a one night cancellation fee to 100% cancellation fee depending on the date of cancellation.

Please ensure you understand the cancellation policy for the accommodation venue you are booking.

Upon booking accommodation, please indicate your estimated time of arrival. If you wish to check-in before the official check-in time, it is recommended that you book and pay for the room for the evening prior to your arrival.

Failure to advise your arrival time if arriving after 18:00 may mean that your room will be released and you will be charged a no-show fee.

If you wish to extend your stay prior to or following the conference, please specify the additional dates you require in the ‘special instructions’ field during the accommodation booking process. Availability and rates will be checked with the accommodation venue before your reservation is fully confirmed.

A small number of rooms have been secured at Rydges Hotel South Bank and Novotel Brisbane South Bank for dates surrounding the conference at a higher rate. This is due to a lack of availability based on events in Brisbane at this time.

Please note that payment of accommodation is NOT taken at the time of completing an online registration, however a valid credit card is required at the time of booking to guarantee your room with the accommodation venue. Failure to provide a valid credit card will result in your room being released.

A wide range of credit cards are available for accommodation payment, based on your accommodation venue. Please ensure you are familiar with your accommodation venue’s payment policy.

1 Bedroom 1 Bathroom Apartment
The 1 bedroom apartments are fully self-contained with a King or Queen bed. All apartment types feature a separate lounge area, full chefs’ kitchen, laundry facilities and a private balcony. Amenities such as Foxtel TV, secure undercover parking for 1 vehicle and unlimited Wi-Fi usage are also included for your convenience.

The 1 bedroom apartment accommodates 2 guests, however can be extended to 3 with the addition of a rollaway bed for $30 per night

Bedroom 2 Bathroom Apartment
Alike to the 1 bedroom apartments, the spacious 2 bedroom apartments are fully-self contained and include all features and amenities as mentioned above. They also include options for custom bed configurations, a dining table to accommodate 4 people and a large balcony and outdoor setting.
• The bedding configuration can be requested to be either 2 King beds, or up to 4 single beds
• The 2 bedroom apartment can accommodate up to 5 guests with the addition of a rollaway bed for $30 per night (subject to availability).

Check-In is available from 2:00pm. Check-Out is prior to 10:00am. Requests for early check-in and late check-out can be requested with the front desk

Apartments have one complimentary space available per apartment. Extra car parking spaces can be requested with the Reception team.

The property provides complimentary Wi-Fi throughout the property.

Arena Apartments will charge guests 50% of their total accommodation booking 30 days prior to arrival to the credit card they provide when booking. Arena Apartments will then charge guests the remaining 50% of their total accommodation booking 7 days prior to arrival. Failure to provide valid credit card details 30 days prior to arrival will result in the cancellation of the booking.

Cancellations made less than 30 days prior to check-in will result in a 100% cancellation fee for bookings of 1 to 3 nights. Cancellations made less than 30 days prior to check-in for bookings for more than 3 nights will result in a minimum 3 night cancellation fee.

Studio apartment
Studio apartments have a queen size bed (or two singles for twin share), and feature a city view, gallery style kitchenette, air-conditioning, LCD TV with in-house movies, a mini bar, and safe.

Check-In is available from 2:00pm. Check-Out is prior to 10:00am.

Self parking is available for $40 per vehicle per night.

Mantra provides complimentary Wi-Fi for all guests.

A one night deposit will be charged to the credit card on file 30 days prior to check-in. Remaining accommodation is to be paid upon check-out. All incidental charges incurred during your stay must be settled on check-out.

Additional Charges: Third person rate is $40 per night (room only).
Credit card service fee: Service fees are as follows: 1.1% for MasterCard transactions; 1.25 for Visa; 3.35% for Amex; 3.5% for Diners or JCB; 2% for Union Pay.

Any cancellation fee will automatically be charged to the credit card provided for room guarantee.

30-14 days prior to arrival: a cancellation fee of one night’s stay will apply.
Within 14 days of arrival: a 100% cancellation fee will apply.
No shows: a 100% cancellation fee will apply.

Standard King
Standard King rooms feature a Live N’ Dream king sized bed, fluffy duvet and custom pillows that will help you wake up refreshed. The room also features a study desk, Smart TV, Wi-Fi, broadband and USB ports to keep you connected during your stay. Sleeps up to 2 adults.

Standard Twin
Standard Twin rooms offer the same comfort as a Standard King, but with double beds. Sleeps up to 2 adults and 2 children.

Check-in is available from 2.00pm onwards. Check-out is prior to 11.00am.

Self parking is available and is charged at $32 per vehicle per night. Parking is subject to availability.

Complimentary Wi-Fi is available for all members of Le Club AccorHotels program. Guests can enroll at time of check-in to receive member benefits.

The hotel will charge guests for their full accommodation booking 30 days prior to arrival to the credit card they provide upon booking. Failure to provide full payment at this time will result in a cancellation of reservation.

Credit card service fee: The use of a credit card to any portion of payment will incur a payment processing fee of 1.3% against the full amount of payment.

Cancellations between 29 – 0 days prior to arrival will incur a cancellation fee of 100% of the total accommodation booking.

No shows: In the event of a non-arrival or reduction in length of stay, a 100% cancellation fee will apply.

Queen room OR twin room
Queen rooms are spacious and have one queen bed (or two twin beds) and a large picture window. Room features include air conditioning, 48 inch HD LCD LED television, ergonomic desk, laptop safe, and minibar.

Check-in is available from 2.00pm onwards. Check-out is prior to 11.00am.

Valet Parking is available for $40 per night.

Complimentary Wi-Fi is available for all guests.

A deposit of one night will be charged to your credit card 30 days prior to arrival. Your remaining account is to be paid at check-in. All incidental charges incurred during your stay must be settled on check-out. The hotel will also require a credit card imprint from guests upon check in to cover any additional charges per apartment i.e. telephone calls, room service, movies etc.

Additional Charges: Third person rate is $60 per night (room only).
Credit card service fee: A service fee of 1.18% will apply to all Visa and MasterCard transactions and a 3.5% fee will apply to Amex, Diners and JCB cards.

Any cancellation fee will automatically be charged to the credit card provided for room guarantee.
30-14 days prior to arrival: a cancellation fee of one night’s stay will apply. Any reductions of room nights within this period may also be subject to the cancellation fee of one night’s stay.
Within 14 days of arrival: a 100% cancellation fee will apply.
No shows: a 100% cancellation fee will apply.